Terms of service
Last updated: 7 September 2026
1. SCOPE AND SELLER INFORMATION
These Terms and Conditions apply to all purchases made by consumers through the online store at https://lilliandrea.com.
LILLIANDREA is the business name of Andrea Kiesewetter, who is the contractual seller.
LILLIANDREA
Andrea Kiesewetter
c/o IP-Management #11140
Ludwig-Erhard-Straße 18
20459 Hamburg
Germany
Email: hello@lilliandrea.de
Phone: +49 155 60755072
Website: https://lilliandrea.com
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
The online store is intended for consumers. The version of these Terms and Conditions available at the time the order is placed applies to the relevant purchase.
2. PRODUCTS AND AVAILABILITY
LILLIANDREA offers physical products, including jewellery and Symbol Cards, as well as digital products such as wallpaper collections and accompanying digital guides.
Physical products are currently delivered only to Germany, the Netherlands and Switzerland.
Digital products are available only in the countries and regions enabled for the relevant product in the storefront and checkout. Availability may be restricted for technical, payment, legal or trade-related reasons.
The presentation of products in the online store does not constitute a legally binding offer. It is an invitation for the customer to submit an order.
Physical products are available only while stocks last. Digital products remain available subject to the technical availability of the relevant files and download service.
If a product becomes unavailable before we have accepted an order, we will not accept the affected part of the order and will promptly refund any payment already collected for it.
We may decline an order before acceptance where delivery or performance would violate applicable laws, trade restrictions or sanctions. We also reserve the right to reject orders placed in quantities that are not customary for personal or household use.
3. ORDERING PROCESS AND FORMATION OF THE CONTRACT
The customer selects the desired product, variant and quantity and adds the product to the shopping cart. Before submitting the order, the customer can review the selected products, prices, delivery information and payment details and correct any input errors.
By clicking the final button indicating an obligation to pay, such as “Pay now”, “Buy now” or a corresponding clearly labelled button, the customer submits a binding offer to purchase the products shown in the order summary.
An automatically generated acknowledgement confirming receipt of the order does not by itself constitute acceptance unless it expressly states that the order has been accepted.
For physical products, the contract is concluded when we expressly accept the order, send a shipping confirmation or dispatch the product, whichever occurs first.
For digital products, the contract is concluded when we expressly accept the order, provide access to the digital content or send the download information, whichever occurs first.
Where an order contains both physical and digital products, the respective parts of the order may be accepted and fulfilled separately.
We may accept an order within five days after it is submitted. If the order is not accepted within this period, the customer is no longer bound by the offer. Any payment already collected for an order that is not accepted will be refunded without undue delay.
Payment authorisation or collection alone does not necessarily constitute acceptance of the order.
4. CORRECTION OF ERRORS, CONTRACT TEXT AND LANGUAGE
Before submitting the order, the customer can correct their information using the editing functions provided in the shopping cart and checkout or return to previous checkout steps.
After conclusion of the contract, the customer will receive confirmation of the contract, including the contractual content and the legally required information, on a durable medium, normally by email, within a reasonable period and no later than delivery of the physical products or before performance of the contract for digital products begins.
For digital content not supplied on a physical medium, the confirmation will also record, where applicable, the customer’s express consent to the beginning of performance before expiry of the withdrawal period and the customer’s acknowledgement that the right of withdrawal is lost when performance begins.
Customers should retain the contractual confirmation and these Terms and Conditions for their records.
We store order information in accordance with applicable legal and tax-related retention requirements and our Privacy Policy.
If the customer has created a customer account and the relevant function is available, previous order information may also be accessible through that account.
The contract may be concluded in a language made available and selected in the storefront and checkout. The language displayed during the final checkout process is the language of the contract.
5. PRICES, TAXES AND PAYMENT
The total price displayed during checkout immediately before the order is submitted is binding.
All prices are shown in the currency displayed in the storefront or checkout.
The seller applies the German small-business exemption under section 19 of the German Value Added Tax Act (Umsatzsteuergesetz – UStG). German value added tax is therefore not charged or shown separately.
Any taxes that we are legally required to collect for a particular cross-border transaction will be included in or reflected in the total price displayed before the order is submitted.
Shipping costs for physical products are displayed separately during checkout before the order is submitted. Digital products do not incur physical shipping costs.
For deliveries outside the European Union, particularly Switzerland, customs duties, import taxes or handling fees may be charged by the destination country. Unless expressly stated otherwise during checkout, these charges are not included in the amount payable to us and must be paid by the recipient.
The payment methods available for a particular order are displayed during checkout. Depending on the selected payment method, the terms and privacy information of the relevant payment service provider may also apply.
Payment is due when the order is submitted unless a different payment deadline is expressly displayed by the selected payment provider.
If payment cannot be authorised or completed, the order may not be processed or accepted.
6. DELIVERY OF PHYSICAL PRODUCTS
Physical products are delivered to the delivery address entered during checkout.
The available delivery methods, shipping costs and, where provided, delivery periods are displayed during checkout. Further information is provided in our Shipping Policy:
https://lilliandrea.com/policies/shipping-policy
The delivery period applicable to an order is the period displayed for the selected delivery destination and shipping method during checkout. If no specific delivery period is displayed during checkout, the period stated in our Shipping Policy applies.
If no specific delivery period is stated either during checkout or in our Shipping Policy, delivery will take place without undue delay and no later than 30 days after conclusion of the contract, unless otherwise agreed.
If delivery is delayed, mandatory statutory rights remain unaffected.
The risk of accidental loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
Where reasonable, an order may be delivered in separate shipments. The customer will not be charged additional shipping costs solely because we choose to divide an order into several shipments.
Ownership of physical products remains with LILLIANDREA until the purchase price has been paid in full.
The customer is responsible for providing a complete and accurate delivery address. The handling of undeliverable or returned shipments is described in our Shipping Policy.
7. DIGITAL PRODUCTS AND LICENCE
Products identified as digital products are supplied electronically. No physical item will be shipped.
Digital products are normally made available after successful payment through a download link, download page or email sent to the address provided during checkout.
The customer is responsible for ensuring that the email address entered during checkout is correct and should also check any spam or junk folder if the delivery email is not visible.
The file format, content, functionality and relevant compatibility information are described on the respective product page. The customer is responsible for using a device and software capable of opening the stated standard file formats.
If a download link does not work or the files cannot be accessed as described, the customer may contact hello@lilliandrea.de and include the order number.
The purchase of a digital product grants the customer a personal, non-exclusive, non-transferable and non-commercial licence to download and use the files on the customer’s own personal devices only.
Wallpaper files may be cropped or resized where technically necessary for their intended personal use on the customer’s own personal devices.
Digital files may not be:
- resold, sublicensed or commercially distributed;
- shared, forwarded or made available to other persons, whether for payment or free of charge;
- uploaded to websites, social media, file-sharing services, marketplaces or public databases;
- reproduced as physical or digital products for sale or distribution;
- used to create competing products, merchandise, logos or brand elements; or
- used in any manner that infringes the intellectual property rights of LILLIANDREA.
The purchase is a one-time purchase and does not create a subscription unless this is expressly stated on the relevant product page.
Statutory rights relating to the conformity of digital products remain unaffected.
8. RIGHT OF WITHDRAWAL AND RETURNS
Information about the statutory right of withdrawal, the electronic withdrawal function, the return procedure, return costs, refunds, the model withdrawal form and the voluntary return arrangement offered to customers in Switzerland is provided in our Return and Withdrawal Policy:
https://lilliandrea.com/policies/refund-policy
Nothing in these Terms and Conditions restricts any mandatory statutory right of withdrawal or other mandatory consumer right.
For digital content that is not supplied on a physical medium, the statutory right of withdrawal expires when delivery begins only if all applicable legal requirements have been fulfilled. In particular, this requires that the customer:
- expressly agrees that delivery may begin before the withdrawal period has expired;
- acknowledges that the right of withdrawal will be lost when delivery begins; and
- receives the legally required contractual confirmation on a durable medium.
Where these requirements have not been fulfilled, any statutory right of withdrawal remains unaffected.
Customers may also exercise their right of withdrawal through the electronic withdrawal function provided in the online store. A confirmation containing the required information will be sent on a durable medium.
Customers in Switzerland are offered the voluntary return arrangement described in our Return and Withdrawal Policy. This voluntary arrangement does not limit any mandatory rights that may apply.
9. PRODUCT DESCRIPTIONS, COLOURS AND CARE
The essential characteristics, materials, dimensions, colours, contents and variants of each product are described on the relevant product page.
We make reasonable efforts to present products accurately. However, colours may appear slightly different depending on screen settings and lighting.
Minor variations that are customary for the relevant material or manufacturing process may occur, provided that the product continues to correspond to the agreed description and quality.
Jewellery should be used, stored and cared for in accordance with the care information provided with the product or in the online store.
Ordinary wear and tear or damage caused after delivery by improper use, excessive force, impact, accidents, unsuitable storage, avoidable contact with chemicals, unauthorised repairs or modifications, or failure to follow reasonable care instructions does not constitute a product defect where the product was otherwise in conformity when delivered.
References to harmony, calm, connection, inspiration or similar concepts describe the artistic idea and brand philosophy of LILLIANDREA. The products are not medical or therapeutic products, and no statement in the online store constitutes medical advice, diagnosis, treatment or a promise of a particular health-related result.
Mandatory statutory rights remain unaffected.
10. STATUTORY CONFORMITY AND DEFECT RIGHTS
Statutory rights relating to defective or non-conforming goods and digital products apply.
If a physical or digital product is damaged, defective, incomplete, incorrect or does not correspond to its description, the customer should contact:
hello@lilliandrea.de
The customer should include the order number and a description of the issue. Photographs showing a physical product, the affected area and, where relevant, its packaging may help us assess the issue more quickly but are not a condition for exercising statutory rights.
Depending on the applicable law and circumstances, available remedies may include repair, replacement, restoration of conformity, a price reduction, termination of the contract or a refund.
No additional commercial guarantee is provided unless a separate guarantee is expressly stated for a particular product.
Statutory rights remain unaffected by this provision.
11. CONDITION OF RETURNED PHYSICAL PRODUCTS
Customers may inspect and try on physical products in the same way as would reasonably be permitted in a retail store.
The customer may be responsible for any reduction in value resulting from handling that goes beyond what is necessary to establish the nature, characteristics and functioning of the product, provided that the applicable legal requirements for such compensation have been fulfilled.
Signs of use may include visible wear, scratches, deformation, significant soiling, residue, odour or other damage occurring after delivery. Any deduction will be limited to the actual reduction in value and assessed individually in accordance with applicable law.
This provision does not apply to a defect or non-conformity for which we are legally responsible.
Where possible, returned products should be securely packaged to prevent damage during return transport. The original product packaging is recommended for this purpose but is not a mandatory condition for exercising a statutory right of withdrawal.
12. INTELLECTUAL PROPERTY
All content made available through the online store, including the LILLIANDREA name, symbol, designs, product images, photographs, graphics, texts, wallpaper files, guides, packaging designs and other creative material, is protected by applicable intellectual property laws.
Purchasing a physical product does not transfer any copyright, trademark, design or other intellectual property right in the product design, the LILLIANDREA symbol or other brand content.
Except for the limited personal-use licence granted for purchased digital products, no content may be copied, reproduced, modified, distributed, published, sold or used commercially without prior written permission from LILLIANDREA.
Mandatory statutory exceptions and permitted uses remain unaffected.
13. LIABILITY
We are liable without limitation:
- for intent and gross negligence;
- for injury to life, body or health caused intentionally or negligently;
- under applicable product liability laws;
- where we have fraudulently concealed a defect; and
- where we have expressly provided a guarantee.
In cases of ordinary negligence, we are liable only for the breach of an essential contractual obligation whose fulfilment is necessary for the proper performance of the contract and on whose fulfilment the customer may ordinarily rely.
In such cases, liability is limited to the loss or damage that was foreseeable and typical when the contract was concluded.
These limitations also apply to the benefit of our legal representatives and agents.
Nothing in these Terms and Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
14. DATA PROTECTION
Personal data is processed in accordance with our Privacy Policy:
https://lilliandrea.com/policies/privacy-policy
Additional information regarding cookies and privacy choices is provided through the privacy and cookie settings available in the online store.
15. EVENTS OUTSIDE OUR REASONABLE CONTROL
If performance is temporarily prevented by an event outside our reasonable control that could not reasonably have been foreseen or avoided, the affected performance period will be extended only for the duration of the impediment.
We will take reasonable steps to minimise the effects of the event and will inform affected customers where appropriate.
If performance becomes permanently impossible, payments received for products that cannot be supplied will be refunded without undue delay.
Mandatory statutory rights, including rights arising from delay, withdrawal, termination or non-performance, remain unaffected.
16. APPLICABLE LAW AND DISPUTE RESOLUTION
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive them of the protection provided by mandatory provisions of the law of the country in which they have their habitual residence.
Statutory rules concerning jurisdiction apply.
We aim to resolve customer concerns directly and fairly. Customers may contact us at hello@lilliandrea.de.
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
17. FINAL PROVISIONS
If an individual provision of these Terms and Conditions is or becomes invalid or unenforceable, the remaining provisions remain unaffected.
Any change to these Terms and Conditions applies only to contracts concluded after the updated version has been published. The version applicable when an order was placed continues to govern that order.