Shipping policy
Last updated: 10 September 2026
Countries We Ship To
We currently ship physical products from Germany to the following countries:
* Germany
* the Netherlands
* Switzerland
The destinations and shipping methods displayed during checkout reflect our current shipping area. We are working to expand shipping to additional countries in the future.
These shipping destinations apply only to physical products. Digital products are available in the countries and regions enabled for the relevant product in our online store and during checkout.
Digital Products
Digital products are delivered electronically and do not require physical shipping.
After the order has been completed and payment has been confirmed, where payment is required, the download will be made available on the order confirmation page and/or through a download link sent to the email address provided during checkout.
No physical shipping costs apply to digital products.
Processing Time for Physical Products
Orders containing physical products are normally processed within 2 business days after we receive your order. If advance payment is required, the processing period begins once payment has been received. Business days for processing are Monday to Friday, excluding public holidays in Germany.
If a different processing period is expressly stated in the online store, during checkout or in connection with a temporary event such as a holiday period, that stated processing period applies.
Once your order has been dispatched, you will receive a shipping confirmation by email. If you selected a tracked shipping method, the available tracking information will be included in this email.
Shipping Methods and Costs
The shipping methods and prices currently offered are:
Germany
* DHL Kleinpaket – with tracking: €1.10
* Free DHL Kleinpaket shipping – with tracking: available for orders with a value of €39.00 or more
The Netherlands
* International Shipping – with tracking: €4.00
Switzerland
* International Shipping – with tracking: €5.00
Prices may be displayed and charged in the applicable checkout currency. The shipping options, prices and availability shown during checkout before the order is completed are decisive for the individual order.
Estimated Delivery Times
The following transit times are estimates and apply after the order has been dispatched:
* Germany: approximately 3–5 business days
* The Netherlands: approximately 3–5 business days
* Switzerland: approximately 7–12 business days
The total estimated delivery time consists of the processing time and the transit time.
Based on our usual processing time of 2 business days, the total estimated delivery times are normally:
* Germany: approximately 5–7 business days
* The Netherlands: approximately 5–7 business days
* Switzerland: approximately 9–14 business days
Business days generally exclude Saturdays, Sundays and public holidays. Delivery estimates may also be affected by the time the order is placed, public holidays at the destination, customs procedures and the operating schedules of the respective shipping provider.
Any estimated delivery dates displayed during checkout provide a more specific estimate for the particular order.
The processing and delivery periods displayed during checkout and agreed for the individual order take precedence in the event of any discrepancy.
Tracking
All physical shipping methods currently offered include tracking.
The tracking information will be included in the shipping confirmation email once it has been provided by the shipping carrier.
International tracking information may occasionally take several days to appear or may become less detailed after the shipment has been transferred to a local delivery partner in the destination country.
Customs, Import Duties and Taxes
Orders delivered within the European Union are generally not subject to customs duties.
Orders shipped to Switzerland may be subject to import duties, import taxes, customs clearance costs or handling fees imposed by the destination country or the shipping provider.
Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping costs and must be paid by the recipient. LILLIANDREA has no control over these charges and cannot predict their amount.
Customs procedures may extend the estimated delivery time.
Delivery Delays
Delivery times are estimates unless a binding delivery date has been expressly agreed.
Delays may occur due to customs procedures, local postal services, public holidays, weather conditions, periods of high demand or other circumstances outside our control.
If your order has not arrived within the estimated delivery period, please contact us at hello@lilliandrea.de and include your order number.
Your statutory rights in the event of a delayed delivery remain unaffected.
Delivery Address
Please ensure that your delivery address is complete and correct before submitting your order.
If you notice an error after placing your order, please contact us as soon as possible at hello@lilliandrea.de. Once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Undeliverable or Returned Shipments
If a shipment is returned to us because the delivery address was incorrect or incomplete, the shipment was not collected or delivery was refused, we will contact you to discuss the available options.
If renewed shipment is requested, reasonable additional shipping costs may apply where the customer is responsible for the return and where permitted by law.
This does not affect any validly exercised statutory or contractual right of withdrawal.
Your statutory consumer rights remain unaffected.
Lost or Damaged Shipments
If your shipment appears to be lost or arrives damaged, please contact us at hello@lilliandrea.de and include your order number.
Photographs of visible damage to the packaging and product can help us investigate the matter with the shipping provider, but providing photographs does not affect your statutory rights.
We will review the matter and provide an appropriate solution in accordance with the applicable legal requirements. Your statutory consumer rights remain unaffected.
For consumer purchases, we remain responsible for the statutory delivery risk until the goods are received by you or by a third party designated by you other than the carrier. The statutory exception applies where you independently commission a carrier that was not previously named by us.
Returns and Right of Withdrawal
For information about returns and your statutory right of withdrawal, please refer to our Return and Withdrawal Policy.
Contact
For questions about shipping or delivery, please contact:
LILLIANDREA
Email: hello@lilliandrea.de
Website: https://lilliandrea.com
Phone: +49 155 60755072
For further legal information, please refer to our Legal Notice (Impressum).